Skip to main content
There are various reasons why the trades may not be copied correctly, but most of the time it is due to misconfiguration or broker-related issues. In case you are facing any issues, please click the report button (“Need help? Reach out to us by clicking this button”) on the Cloud Accounts page and describe the issue. For common setup and configuration issues, the AI Assistant should be able to help you. For more complex issues, you can reach out via email at contact@heroncopier.com. We are also on Discord if you prefer to chat there.