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There are various reasons why the trades may not be copied correctly, but most of the time it is due to misconfiguration or broker-related issues. In case you are facing any issues, please provide the logs and the description of the issue. You can find the logs in the following locations:
  • MT4/MT5: Expert and Journal tab.
  • cTrader: Automate/Algo and Journal tab.
  • TradeLocker/MatchTrader/DXTrade: Click “Help” -> “Copy Logs” in the copier app.
For common installation and configuration issues, the AI Assistant should be able to help you. For more complex issues, you can reach out via email at contact@heroncopier.com. We are also on Discord if you prefer to chat there.