FAQ
FAQ
General Product Information
Is this a cloud-based copier or a local copier?
Both! Heron Copier now supports both cloud and local deployment: 🎉 Cloud Version (Open Beta):- No VPS required - runs in our secure cloud infrastructure
- Instant setup in under 60 seconds
- Zero downloads or installations needed
- 4 free cloud accounts included with every paid subscription
- Perfect for beginners and quick testing
- Runs on your own VPS or computer
- Unlimited trading accounts
- Full control over the environment
- Ideal for large-scale operations and advanced users
Can I run the copier on my personal PC or should I run it on a VPS?
While it is possible to run Heron Copier on your personal PC, we strongly recommend using a VPS. A VPS can provide a more stable and reliable environment for running the copier, especially if it needs to be operational 24/7. Running it on your personal PC might lead to interruptions due to power outages, internet instability, or system updates. A VPS, on the other hand, will ensure continuous and smooth operation.Cloud Version (Open Beta)
If I use the cloud version, do I still need to install Heron Copier on my PC or VPS?
No, you don’t need to install Heron Copier on your PC or VPS if you use the cloud version. You can simply setup your accounts straight from the Heron Copier dashboard.How do I get started with the cloud version?
- Purchase any paid subscription (monthly or yearly)
- Go to dashboard.heroncopier.com
- Enter your license key
- Navigate to “Cloud Accounts” in the sidebar
- Click ”+” to add your first cloud account
- Follow the setup wizard - it takes less than 60 seconds!
Which platforms are supported in the cloud version?
Currently, the cloud version supports:- MetaTrader 4 (MT4)
- MetaTrader 5 (MT5)
- TradeLocker
- MatchTrader
- DXtrade
- cTrader
How many cloud accounts do I get for free?
Every paid subscription (monthly or yearly) includes 4 free cloud accounts during the open beta period. This is enough for most users to set up a master account and 3 slave accounts, or 2 master accounts and 2 slave accounts, etc.Can I get more than 4 cloud accounts?
During the beta period, contact our support team if you need more than 4 cloud accounts. We may be able to provide additional slots for testing purposes. After the beta period, we’ll offer paid upgrades for additional cloud accounts.Is the cloud version as fast as the local version?
Yes! The cloud version runs on high-performance servers with excellent connectivity to major broker servers. In many cases, it may even be faster than running locally due to our optimized infrastructure.Local Version
What makes Heron Copier different than the other alternatives?
You can use the free trial to judge it yourself. Aside from partial TP support and an unlimited max number of master and slave accounts, I’d say the performance is a lot faster. The copier is built to be versatile, supporting 6 different platforms, and can be used on an unlimited number of accounts. You can even set up multiple master and slave accounts on different VPS and monitor and control all your accounts straight from the Heron Copier dashboard. No other copiers offers this level of flexibility and control. p.s. as mentioned, we also offer a cloud-based version of it.What are the supported platforms?
Heron Copier supports all these below platforms:- cTrader
- MetaTrader 4
- MetaTrader 5
- MatchTrader
- TradeLocker
- DXtrade
Does this copier really support 6 different platforms? Can I use my account on any of those platforms as master account?
Yes, unlike other copiers out there which only lets you to use MT4/MT5 as master account, Heron Copier allows you to use your cTrader/TradeLocker/MatchTrader/DXtrade as master accounts too. As long as you use any of the 6 supported platforms, then you can use your accounts as either master or slave accounts. It’s really flexible.How many accounts (either master or slave) can I add?
For local version: many as your PC/VPS can handle. The license key is valid for an unlimited number of accounts. For cloud version: 4 free seats for every paid subscription, and you can upgrade to a higher plan if you need more seats.Getting Started & Setup
How do I install Heron Copier?
Please follow the steps in the Quick Start Guide to install Heron Copier.For the local version, can I run the copier on my personal PC or should I run it on a VPS?
While it is possible to run Heron Copier on your personal PC, we strongly recommend using a VPS. A VPS can provide a more stable and reliable environment for running the copier, especially if it needs to be operational 24/7. Running it on your personal PC might lead to interruptions due to power outages, internet instability, or system updates. A VPS, on the other hand, will ensure continuous and smooth operation.How do I register an account? I don’t see the “Register” button on the website.
You do not need to register an account. You can directly purchase a license key from our homepage. Else, if you want to use the free version, you can simply download the copier and use it rightaway without inputting any license key.How to use and configure the copier?
Once you have finished with the installation steps, you can use the Connector app to add your accounts. Just click on the “Add Account” button and choose the platform from the list.How do I configure the Heron Copier Connector after installation?
Once you have the Connector app installed. Please open the app by going to your Start menu and search for the Heron Copier Connector app. There’s an installer feature that you can use on the Connector app so you can install the copier EAs easily. You can also view your connected accounts straight from the Connector app.System Requirements
Does the copier run on Linux/Mac OS?
No, the copier only supports Windows OS starting from Windows 10 and Windows Server 2016.What is the minimum Windows version?
Please use Windows Server 2016 or newer. The copier is not compatible with Windows Server 2012 or older.What would be the recommended VPS specifications?
RAM: 4GB at minimum. CPU: VPS with dedicated cores (4 vCPUs or higher). Windows Server 2016 or higher.Are there any additional software requirements for Heron Copier?
No, just make sure to install 2 VC++ runtimes (for both x64 and x86 versions) as stated in the prerequisites documentation.Can I trade using my mobile phone?
As long as the copiers are setup on your VPS and they are still running, then yes, you can trade from your phone. Any trades you made on your phone will be copied by the copier. You don’t even have to login to your VPS from your mobile phone, you can simply use the normal mobile apps for each platforms on your mobile phone.Licensing & Billing
Do you provide free demo?
The EA will run even without any license key. Keep in mind that the free version only opens the position for “EURUSD” and “BTCUSD” and not for the other pairs. The free version is only intended for trial and I strongly advise not to use it on live/prop accounts!Where can I find license key for free version?
No license key is needed to run the copier in free version mode. You can simply run the copier and leave the “License Key” field blank. Do note that the free version only copies trades made on EURUSD and BTCUSD pairs.Where do i find my license key?
Please check your email that you used to subscribe to our service. The license key should be sent during the first date of your subscription.Does free version gives me an access to the dashboard?
No, the free version doesn’t come with an access to the dashboard. To access the dashboard, you will need a valid license key.Do I have to change my license key every month?
No, you don’t have to. As long as your subscription is active, your license key validity will always be renewed in our backend.How can I manage or cancel my subscriptions?
You can manage/cancel your subscription in the billing sectionCan I request a refund?
Eventhough that we don’t actually offer refund as per our Refund Policy, please email us at contact@heroncopier.com. We can still review your case and we’d gladly give you a refund depending on your case.If I upgrade my subscription, will I get a new license key?
No, the license key will remain the same. We will simply extend the expiration date of the current license key.If I upgrade my subscription, will I have to pay full price?
No, you will not have to pay the full price. The prorated amount will be charged based on the remaining days of the current subscription.Is it allowed to share my license key with others?
No, it’s not allowed. While you can use the copier on an unlimited number of accounts, the license key is only valid for a single user. We do track the usage of the license key and if we find that it’s being used by multiple users, we will have to revoke the license key. Please check our terms of service for more information.Configuration & Advanced Setup
How do I set up multiple master accounts with different slave accounts?
By default, the master EA is set to port 51124, if you wish to have more than 1 master account, please assign different ports for each of the master accounts. Make sure each slave account belonging to each master account uses its specific port. Please refer to the Use Cases page for more information on how to set up multiple master and slave accounts.Is it possible to setup the copier to allow copying of master and slave accounts that are located in different VPS?
Yes, it’s possible. Just make sure to use the IP address of the master account on both master and slave accounts. Make sure the firewall is configured to allow the port to be accessed as well. As long as the TCP port is not blocked, the master and slave account will be able to communicate to each other. For more information, please check the Cross-VPS Setup page.How do I map different symbol names between the master and slave accounts? (e.g. DJ30 in master account and US30 in slave account)?
In your slave EA, use aliases with the following format:DJ30=US30;SpotCrude=WTI;BTCUSDT=BTCUSD;
You can setup as many aliases as you want as long as they are separated by semicolon.
Is it possible to have a custom lot multiplier for specific symbols? I don’t want to use a universal lot multiplier
Yes, it’s possible. You can use aliases field. Please check the “Symbol Aliases” field in this slave configuration pageTrading & Platform Usage
Can I use the copier on a prop firm account?
Yes, you can. We even have a feature to protect your account when certain balance/equity has been reached! Ideally, you can set the minimum threshold to just above the max daily DD, and set the max threshold to target profit. Heron Copier is developed to be prop firm friendly. Be sure to check the prop firm rules though, some of them might have a restriction on using trade copier.Will prop firms know that I use your EA?
While the copier does not send any information at all, the trades that are made using EA/bots can be flagged on the server-side. Please always ask your prop firms or brokers if they would allow EA/bots usage first before using Heron Copier.Do you have a feature to mask copied trades as manually placed?
Yes, the copier has a feature to mask copied trades as manually placed trades. This is useful for prop firms that require manual trading only. Please use the Non-API Mode to enable this feature. Do note that this feature is only available for MatchTrader and DXtrade slave accounts.Do you have list of prop firms that block the API access to the copier?
Here’s the updated list of prop firms that are known to block their API access:- FTMO (they only block the access for their DXtrade accounts)
- MFFX (DXtrade and MatchTrader aren’t working)
- Maven
- Alpha Capital Group
- FundingPips (all platforms except TradeLocker)
Do I need to attach the EA to each symbols?
No, you only need to attach the EA to one chart per platform. Heron Copier is designed to replicate trades you make in all pairs, not just the one to which the EA is attached. For example, your trades on USDJPY will be copied even if you’ve only attached the EA to the EURUSD chart. Please note that attaching the EA to multiple charts can result in trades being duplicated. This is because each instance of the EA will independently copy all trades, leading to multiple copies of the same trade. To avoid this, ensure that the EA is only attached to a single chart.Does the copier copy pending orders, for example, limit and stop orders?
All pending orders (including limit and stop orders) are not copied immediately, instead, they will be copied on the slave account as soon as the pending orders are triggered on the master account. This is intentional to avoid the typical “orphaned” position problem that occurs when the pending order is triggered on the slave account(s) but not on the master account. So this does not mean that the copier does not copy pending orders, it’s just that they will be copied only when they are triggered on the master account.Can this copier work if I’m running other EA’s?
Yes, just make sure to attach each EA in a different chart. There should not be more than 1 EA attached to a same chart.Is there reverse mode or reverse trading option in all copier EAs/apps?
Yes, the “Reverse Trade” option is available for all platforms.Volume Sizing & Risk Management
What is the difference between Equity-to-Equity and Risk Multiplier volume sizing options?
There is almost no difference except that in “Equity-to-Equity” volume sizing option, it uses 1-to-1 risk multiplier. While in “Risk Multiplier” volume sizing option, you can actually define the risk multiplier. For example: In “Equity-to-Equity” volume sizing option, if the master account has USD 10,000 equity and the slave account has USD 5,000 equity, and the master opens a 1 lot trade, the slave account will open a 0.5 lot trade (since USD 5,000 is half of USD 10,000). In “Risk Multiplier” volume sizing option using let’s say a value of “2”, the same setup would copy 1 lot trade in slave account instead since it means that the slave account would use 2x risk than your master account. The “Risk Multiplier” volmue sizing option is useful when you want to set different risk per trade in the slave account.Is there a “Minimum Lot Size” or “Maximum Lot Size” settings?
No, there is no such option. You are responsible to manage the minimum or maximum lot size of the original positions and copied positions in both the master and the slave copier.My master account has .pro suffix but my slave account has .x suffix, how do I solve this?
There are 2 possible solutions:- You can either remove the suffixes entirely from your master account using “Remove Symbol Suffix” option on your master EA by filling it with a value of “.pro”, then use “Add Symbol Suffix” option on your slave EA with a value of “.x”
- Use “Symbol Aliases” field instead.