FAQ

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Is this a cloud-based copier?

No, Heron Copier is not a cloud-based copier. Instead, it is a combination of cBot and EA that you will need to install on your PC or VPS.

This unique setup allows us to offer unlimited license keys at a competitive price. For just €19 per month, you can use Heron Copier on an unlimited number of accounts.

This is a value proposition that you won’t find anywhere else.

If you prefer to use a cloud-based copier, please check out our other upcoming product: tradecopier.cloud

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Can I run the copier on my personal PC or should I run it on a VPS?

While it is possible to run Heron Copier on your personal PC, we strongly recommend using a VPS. A VPS can provide a more stable and reliable environment for running the copier, especially if it needs to be operational 24/7.

Running it on your personal PC might lead to interruptions due to power outages, internet instability, or system updates.

A VPS, on the other hand, will ensure continuous and smooth operation.

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Can I use the copier on a prop firm account?

Heron Copier is developed to be prop firm friendly. As long as the prop firms provide API access, then Heron Copier will be able to copy the trades.

Be sure to check the prop firm rules though, some of them might have a restriction on using trade copier.

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Does this copier really support 6 different platforms? Can I use my account on any of those platforms as master account?

Yes, unlike other copiers out there which only lets you to use MT4/MT5 as master account, Heron Copier allows you to use your cTrader/TradeLocker/MatchTrader/DXtrade as master accounts too.

As long as you use any of the 6 supported platforms, then you can use your accounts as either master or slave accounts.

It’s really flexible.

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Do I need to attach the EA to each symbols?

No, you only need to attach the EA to one chart per platform.

Heron Copier is designed to replicate trades you make in all pairs, not just the one to which the EA is attached. For example, your trades on USDJPY will be copied even if you’ve only attached the EA to the EURUSD chart.

Please note that attaching the EA to multiple charts can result in trades being duplicated. This is because each instance of the EA will independently copy all trades, leading to multiple copies of the same trade.

To avoid this, ensure that the EA is only attached to a single chart.

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Does the copier copy pending orders?

All pending orders are copied as market orders. So they will be executed immediately on the slave account as soon as the pending orders are triggered on the master account.

This is intentional to avoid the typical “orphaned” position problem that occurs when the pending order is triggered on the slave account(s) but not on the master account.

So this does not mean that the copier does not copy pending orders, it’s just that they will be copied only when they are triggered on the master account.

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How do I set up multiple master accounts with different slave accounts?

By default, the master EA is set to port 51124, if you wish to have more than 1 master account, please assign different ports for each of the master accounts.

Make sure each slave account belonging to each master account uses its specific port.

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Is it possible to setup the copier to allow copying of master and slave accounts that are located in different VPS?

Yes, it’s possible.

Just make sure to use the IP address of the master account on both master and slave accounts. Make sure the firewall is configured to allow the port to be accessed as well.

As long as the TCP port is not blocked, the master and slave account will be able to communicate to each other.

For more information, please check the Cross-VPS Setup page.

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How do I map different symbol names between the master and slave accounts? (e.g. DJ30 in master account and US30 in slave account)?

In your slave EA, use aliases with the following format: DJ30=US30;SpotCrude=WTI;BTCUSDT=BTCUSD;

You can setup as many aliases as you want as long as they are separated by semicolon.

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Is it possible to have a custom lot multiplier for specific symbols? I don’t want to use a universal lot multiplier

Yes, it’s possible. You can use aliases field. Please check the “Symbol Aliases” field in this configurations manual page: https://docs.heroncopier.com/config/slave

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Does the copier run on Linux/Mac OS?

No, the copier only supports Windows OS starting from Windows 10 and Windows Server 2016.

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Do you provide free demo?

The EA will run even without any license key. Keep in mind that the free version only opens the position for “EURUSD” and “BTCUSD” and not for the other pairs.

The free version is only intended for trial and I strongly advise not to use it on live/prop accounts!

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Why would you require the WebRequest permission to https://heroncopier.com/ ? I don’t feel secure.

It’s only used to check the license validity. I don’t need to know how you trade at all. The EA does not collect any personal data.

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What makes Heron Copier different than the other alternatives?

The copier is built to be versatile, supporting 6 different platforms, and can be used on an unlimited number of accounts. You can even set up multiple master and slave accounts on different VPS and monitor and control all your accounts straight from the Heron Copier dashboard.

No other local-based copier offers this level of flexibility and control.

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Do I have to change my license key every month?

No, you don’t have to. As long as your subscription is active, your license key validity will always be renewed in our backend.

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How can I manage or cancel my subscriptions?

You can manage/cancel your subscription in our billing area: https://heroncopier.com/billing

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Is it allowed to share my license key with others?

No, it’s not allowed.

While you can use the copier on an unlimited number of accounts, the license key is only valid for a single user.

Sharing your license key with others would also mean that anyone else can close your trades from the dashboard. This is a security risk that we want to avoid.

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I have some other questions, how can I ask for support?

Please check out our support page for more information on how to get in touch with us.