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Here are some common problems you might encounter and how to resolve them:

For MT4/5, make sure that you have enabled the DLL imports and WebRequest for https://heroncopier.com in the terminal settings. Please refer to the MT4/5 Permission guide for more information.

This message indicates that the EA is not receiving the heartbeat signal from the master account.

Please check if the master account is running.

If the master account is running, check if the master account’s server address is correct in the slave account settings.

This message indicates that the symbol in the trade instruction sent by the master account is not recognized by the slave account.

Please check if the symbol mapping is set up correctly in the slave account settings.

This message indicates that the MT4/5 terminal is unable to load the DLL files required by the EA.

Please make sure that the installation was done correctly and that the DLL files are present in the MT4/5 terminal’s “Libraries” folder.

The DLL files required by the EA should be present in the “Libraries” folder of the MT4/5 terminal. The required DLL files are:

Have a look at the Pre-requisites and Installation page for more information.

This message indicates that the X86 and X64 VC++ Redistributable is not installed on your system.

Have a look at the Pre-requisites page for more information.

This message indicates that the auto trading or algo trading feature is disabled in the MT4/5 terminal.

Please enable the auto trading or algo trading feature in the terminal settings.

Please refer to the MT4/5 Permission guide for more information.

p.s. if the error message says “auto trading is disabled by server”, then you need to contact your broker to enable the auto trading feature.

This message indicates that the copier is unable to open a trade because the account does not have enough margin to open the trade with the requested volume.

Please check if the account has enough margin to open the trade with the requested volume.

This error also means that if you open the trade with exact same volume manually without using the copier, the trade will also fail to open.

This message indicates that the copier is unable to connect to the prop firm’s API because the credentials are invalid.

Please check if the credentials are correct and your account is active on the prop firm’s web platform.

The same credentials should be able to be used to login to the prop firm’s web platform. If you can’t login to the prop firm’s web platform using the same credentials, then the cpoier will not be able to connect to the API as well.

This message indicates that the non-API mode is unable to run because the required Chrome browser is not installed or is not supported.

Please make sure that you have installed the required Chrome browser as indicated in the non-API mode documentation page.