Common Problems

This message indicates that the symbol in the trade instruction sent by the master account is not recognized by the slave account.

Please check if the symbol mapping is set up correctly in the slave account settings.

This message means your broker has turned off automated trading on the account, so the copier can’t place trades there.

Please contact your broker to enable automated trading on the account.

This message indicates that the copier is unable to open a trade because the account does not have enough margin to open the trade with the requested volume.

Please check if the account has enough margin to open the trade with the requested volume.

This error also means that if you open the trade with exact same volume manually without using the copier, the trade will also fail to open.

This message indicates that the copier is unable to connect to the prop firm’s API because the credentials are invalid.

Please check if the credentials are correct and your account is active on the prop firm’s web platform.

The same credentials should be able to be used to login to the prop firm’s web platform. If you can’t login to the prop firm’s web platform using the same credentials, then the cpoier will not be able to connect to the API as well.

This message means Tradovate no longer accepts the saved connection for that login, so Heron Copier needs your approval again.

Open the Tradovate account form in the dashboard, click Connect Tradovate, and sign in with the same login. The accounts already added from that login continue copying once it is reconnected.

If the rejection mentions agreements, log in to Tradovate and accept any pending agreements, then try again.

Orders are also rejected while the futures market is closed. Separately, a trade is skipped (not sent to Tradovate) when the copied size works out to less than one contract; check the slave’s volume sizing.

A hosted EA or cBot shows Stopped when its terminal is not running. Check that the trading account login, password, and server (or broker and account number on cTrader) are correct, and that the robot file was compiled for the right platform.

Click Redeploy to restart it. If it stays stopped, contact support with the account’s identifier. To change the files or account details, delete the hosted account and create it again. See Host Your EA or cBot.